Missed call
If the restaurant cannot answer, an automatic SMS can send a link for online ordering.
Dispatcher
Phone orders enter the same system as online orders.
MenuGO helps restaurants keep phone orders organized. A dispatcher enters the order in the back office, the kitchen gets a clear workflow, and the guest can receive an SMS tracking link.
Accepted call
The dispatcher enters items, address, phone and notes in the back office.
Tracking link
After the order is created, the guest can receive a link for order and delivery status.
Two scenarios, one goal: do not lose the order.
During peak hours, restaurants cannot always answer every call. Some guests call again, some give up and some order elsewhere. MenuGO supports both missed calls and accepted phone orders.
Guests can still call if they prefer, but the order ends up in the same digital workflow as online orders.
Accepted call workflow
Dispatcher enters the order.
Items, address, phone, payment and notes go into MenuGO.
Items, address, phone, payment and notes go into MenuGO.
Kitchen receives it.
Staff sees what to prepare and when it goes out.
Staff sees what to prepare and when it goes out.
Guest gets tracking SMS.
A link reduces follow-up calls asking where the order is.
A link reduces follow-up calls asking where the order is.
What can be automated?
- SMS reply for missed calls.
- Link to the restaurant ordering page.
- Tracking link after order creation.
- Connection to kitchen and delivery workflow.
What stays controlled by the restaurant?
- Dispatcher confirms details with the guest.
- Restaurant controls SMS text and behavior.
- Kitchen and manager see the order status.
- Delivery uses the same MenuGO workflow.
Fewer missed calls, less manual work.
We can show missed call SMS and phone order entry in a demo.
Frequently asked questions
Does the dispatcher automatically create orders from calls?
No. For accepted calls, the dispatcher enters the order in the back office. Automation helps with SMS links and workflow connection.
What happens after a missed call?
The restaurant can send an automatic SMS with an online ordering link.
Can phone order guests track delivery?
Yes. After the order is created, the guest can receive an SMS tracking link.