Who we are
MenuGO is an online ordering and operations platform for restaurants in Montenegro. It is operated from Tabijska 231, 85000 Bar, Montenegro. You can reach us at info@menugo.me.
What this policy covers
This policy covers this website (menugo.me), the MenuGO back office that restaurant staff sign in to (admin.menugo.me), and the MenuGO integration with Google Business Profile.
Each restaurant's own ordering site (such as restaurant-name.menugo.me, or the restaurant's own domain) has its own privacy policy. On those sites the restaurant decides how its customers' data is used, and MenuGO processes that data on the restaurant's behalf.
Data we process
- Restaurant staff accounts: name, email address, phone number, role and language, used to sign in to the back office and run the restaurant's orders.
- Restaurant business information: the restaurant's menu, prices, opening hours, address and settings, entered by the restaurant.
- Messages you send us: what you write to us by email or WhatsApp, used to answer you.
- Technical logs: server access logs (with request addresses shortened so they do not contain tokens or order codes), kept for 14 days for security and troubleshooting.
Cookies and advertising
This website (menugo.me) can use the Meta Pixel, a tool from Meta, the company behind Facebook and Instagram. It is loaded only if you accept it in the notice shown on your first visit. If you decline, it is not loaded at all and nothing is sent to Meta.
When you accept, the Pixel tells Meta which pages of this website you visited and whether you clicked to contact us by WhatsApp or email. We use it to measure our ads on Instagram and Facebook and to show them again to people who have visited this website. Meta receives your browser's network address, the page address and a cookie identifier (_fbp, kept for up to 90 days), and may link them to your Meta account under Meta's privacy policy. We do not send Meta your name, phone number or email address.
Your choice is stored in your browser. You can change it at any time with Cookie settings at the bottom of every page of this website. Restaurant ordering sites and the MenuGO back office do not use the Meta Pixel.
After you accept, we also remember a broad source category (such as Google, Instagram or a direct visit) and your first page for the current browser session. A contact click includes that category, the first and current page paths, the feature you were reading about and whether the link was in the FAQ or contact section. This helps us distinguish interest in a menu from interest in online ordering. These custom event fields do not include raw campaign parameters, referrer addresses or the text of your message. Withdrawing consent removes this session record. A contact click does not tell us whether you sent a message or became a customer.
Google user data
A restaurant can ask MenuGO to keep its menu on Google Maps up to date. To do that, the restaurant adds MenuGO's business group as a manager of its Google Business Profile. MenuGO then uses the Google Business Profile API, with the business.manage permission, to:
- read the list of profiles that have added MenuGO as a manager: each profile's identifier, its Google Place ID, and whether Google allows it to have a menu, so that we can match it to the right restaurant in MenuGO;
- publish that restaurant's menu from MenuGO to its profile, only for restaurants that have asked us to.
We do not read reviews, messages, questions, insights, or data about the profile's visitors. We do not change the business name, address, categories or opening hours through this integration.
We do not keep a copy of data received from Google. We store only our own record of whether the last menu update succeeded and, if it failed, the reason Google gave.
Data received from Google is used only to provide this feature. It is not sold, not used for advertising, not used to train AI or machine-learning models, and not shared with anyone except as needed to provide the feature, for security, or to comply with the law. MenuGO staff do not read it except to fix a problem a restaurant has reported, for security, or where the law requires it.
MenuGO's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
A restaurant can end this access at any time by removing MenuGO's business group under People and access in its Google Business Profile, or by asking us at info@menugo.me. The menu already published stays on the profile until the restaurant changes or removes it.
Service providers
We use a small number of providers to run the platform: Cloudflare (network delivery, visitor statistics for this website without cookies, and encrypted backup storage), Google Firebase (push notifications to staff and customers) and Brevo (sending email such as password resets). They process data only to provide their service to us.
How long we keep data
We keep restaurant and staff data while the restaurant uses MenuGO. Encrypted backups are kept for up to twelve months and then deleted. Server access logs are kept for 14 days.
Your rights
You can ask us for a copy of your personal data, and ask us to correct or delete it, by writing to info@menugo.me. If your question is about an order you placed with a restaurant, we will pass it to that restaurant, because the restaurant decides how its customers' data is used. You also have the right to complain to the personal data protection authority of Montenegro (Agencija za zaštitu ličnih podataka i slobodan pristup informacijama).
Changes
When this policy changes, we update this page and the date at the top.